Legal

Refund Policy

Last updated: August 2026Applies to biencast.shop

We stand behind what we sell 100%. We work every day to keep you happy with the service, but we know it does not land right for everyone. If you are not satisfied, or you hit an issue we simply cannot solve, we would rather refund you than keep money we did not earn.

Am I Eligible?

Find your situation below. The answer is already written, no guessing needed.

✓

100% back

Bought Under 72 Hours Ago

You purchased less than 72 hours ago and your issue could not be solved by our team. You get the full amount back.

Same applies if you could not watch for 48 hours or more because of a server problem on our side. We refund the full package price, or add the lost time on top of your subscription for free plus a bonus we agree together.

Partial

Past The 72 Hour Mark

Approved requests after 72 hours are refunded proportionally to the time you have not used on your subscription.

One condition: we cannot refund a technical issue you never gave us the chance to fix. Our support is live 24/7, reach out first.

—

Not eligible

Setup Or Temporary Glitches

Cases where the service works but the situation is outside what a refund covers. The full list is in the table below, and our team still helps you fix it.

The Timeline.

Every deadline that matters, in order.

0 – 72hAfter purchase

Full refund window. This is the only period where a complete refund is possible.

48hMax downtime

If a problem caused by us keeps you from watching for 48 hours or more, you are refunded or compensated in full.

72h+After purchase

Approved requests are refunded partially, calculated on the unused period of your plan.

20 – 31Working days

Typical time for the money to land back in your bank account after we submit the refund.

90Days max

In rare cases the payment provider takes longer. We are the IPTV provider, not the payment processor, so these delays are outside our control. We always submit our side immediately.

How To Request It.

Four things to have ready. It takes about two minutes.

Your Order ID

Find the transaction ID in your purchase confirmation message.

Message Us

WhatsApp or email with the subject "Request a refund".

Describe The Issue

Explain what happened and why. We may ask for proof, and we share ours too, so the decision stays transparent both ways.

We Review And Reply

Our team answers every refund request and processes valid ones immediately after checking the details.

What Is Not Covered.

Being upfront saves everyone time.

You cannot set up your own deviceWe give our best support for boxes, apps and devices, but our help covers the standard configuration steps only. We cannot know the exact state of every piece of equipment out there.

A channel freezes occasionallyNearly all our servers stay stable, but a single channel can freeze temporarily for many reasons. It is never permanent, and our engineers work on it continuously.

You changed your mind after using itWanting to switch servers or simply changing your mind after the 72 hour window does not qualify for a full refund.

Most common real causes

Internet fluctuations on the customer side, an issue with the box, app or general setup, a problem at the internet provider, a single channel down from the server end, or the customer wanting to switch between servers. Almost all of these are temporary, and our team fixes them with you.

Ready To Submit One?

Send us your order ID and what happened. A real person reviews it, 24/7.

Request A Refund →